Meet the Team
Say hello to the dedicated professionals managing the details behind your business’s success, delivering tailored solutions with precision so you can focus on growth.
Sophie Mason
Sophie brings over 15 years of experience in Client Account Management and Project Management across a wide range of industries. Her extensive background in leading medium to large teams, both in-office and remotely, has been key to her success since founding OneStopVA in 2017. Driven by a passion for supporting businesses in a flexible and tailored way, Sophie’s vision of creating a true one-stop shop for virtual assistant services has come to life, thanks to the diverse and talented team now in place.
What key skills and value do you bring to your clients?
I pride myself on being a bit of an all-rounder! While my focus is now primarily on the business and supporting the team, rather than working directly with clients, my skill set spans everything from admin and project management to tech setup, automations, launch management, account management, and more. I love using this knowledge to support our team, which ultimately means better support for our clients. Problem-solving is one of my favourite things to do, if something feels 'impossible', I’m always keen to help find a practical solution.
What do you love doing outside of work?
In my spare time, I love spending time with our twin boys and our two rescue dogs, and I’m passionate about supporting animal rescue whenever I can. I also enjoy cooking delicious plant-based meals, sewing and crocheting handmade gifts for loved ones, and getting lost in a good fiction book!
Sam Wood
Sam has a background in operations management in both the manufacturing and hospitality sectors and brings over 15 years administration experience to her role. She is very much a people person and loves the opportunity that being a VA brings in working with a variety of people and industries.
What key skills and value do you bring to your clients?
I love a list, whether it be tasks to be completed to meet client deadlines or food items required for upcoming party, a good list always helps me focus my mind and ensure I don't miss a beat. My speciality lies in project and client management. From onboarding, research, product sourcing, correspondence right through to invoicing.
What do you love doing outside of work?
My passions revolve around my family. From travelling to far flung locations or trips to the seaside with my husband and two boys, we enjoy socialising with friends over good food and drink and I'm a big fan of a cheesy movie night.
Lucinda Brassey
Lucinda has had a varied career which has given her experience across a broad range of industries from Theatre to Property Management. She now runs her own business alongside her work for OneStopVA, offering copywriting and brand voice building services for values-driven businesses.
What key skills and value do you bring to your clients?
I specialises in long-form copy, including websites, sales pages, blogs and email campaigns. I take the time to get to know my clients so I can provide them with honest and heartfelt copy that builds genuine connections with their customers.
What do you love doing outside of work?
Most of my spare time is spent with my two dogs, Archie and Molly and exploring new walks with them. Being on the water is another one of my happy places, so you can sometimes find me sitting on a kayak or taking a cold plunge in the river.
Lindsey Hyde
Lindsey is passionate about helping to support clients with tasks they don’t have the time or skill set for, so that they can focus on growth. With over 15 years of experience in the creative industry, she specialise in streamlining processes, crafting impactful brand visuals, and managing projects from start to finish. She also has experience in managing teams, setting up and running tech systems, and delving into data analysis, all to ensure your operations run smoothly. From project management to podcast editing, event support, design work, and website updates, she has a variety of skills to support your business needs.
What key skills and value do you bring to your clients?
I love problem solving and really enjoy setting up new systems and processes, ensuring things run smoothly. My diverse skillset also means I can support you with a variety of tasks including streamline operations, creating impactful designs, and managing projects, giving you more time to focus on growth.
What do you love doing outside of work?
Outside of work I'm kept busy wrangling my two adventurous little ones! When I have time, I enjoy unwinding by going for walks, gaming or getting lost in a good fantasy or horror novel.
Gem Lind Magnusdottir
Gem is a Creative Marketing Strategist & Virtual Assistant with 10+ years of experience, crafting captivating narratives and orchestrate impactful growth strategies, all while offering a helping hand with designs, administrative tasks, project management, and day-to-day operations.
What key skills and value do you bring to your clients?
I offer a unique mix of strategic insight, organisation and hands-on execution, specialising in multi-channel marketing, digital strategy, and creative content. I’m passionate about crafting stories that connect with audiences and managing projects that deliver real results. Plus, with my experience in international communication, I can tailor strategies that resonate across different cultures, helping businesses grow and reach their goals effectively.
What do you love doing outside of work?
Outside of work, I love discovering new places, whether it’s through traveling or simply trying out a new restaurant. I’m a big fan of photography and writing, which let me get creative and capture the world from different angles. When I’m not out exploring, you’ll find me enjoying good food and laughter with family and friends.
Jill Hartery
Jill is a highly organised Virtual Assistant with over 30 years of experience supporting busy entrepreneurs, consultants, and small businesses. She specialises in high-level business administration and managing schedules for CEOs and company directors, with a strong understanding of business operations to ensure efficiency. With a diverse background in Local Government, private, and charity sectors, Jill has developed exceptional organisational skills and provides top-level administrative support. She excels in communication across all levels, prioritising tasks, multitasking, and meeting tight deadlines with a calm and professional approach, maintaining strict confidentiality and delivering exceptional support.
What key skills and value do you bring to your clients?
I bring value to clients by offering a comprehensive range of core services, including executive support, document creation, data entry, minute taking, filing system setup, and management of emails, calendars, and diaries. I also provide HR administration, develop Excel spreadsheets, Word documents, and PowerPoint presentations, conduct online research, organise international travel, plan events, manage invoicing, credit control, and expenses, and assist with business planning. My proficiency in using tools like Google, Microsoft, Canva, Slack, Notion, and use AI to help enhance productivity and streamline processes, ensuring efficient and effective support for clients.
What do you love doing outside of work?
I enjoy walking in nature, gardening on a busy allotment, cooking, baking, exercising, reading, watching movies, and spending time with family, all with a quirky sense of humour!
Robyn MacMillan
Robyn is the ultimate data goblin, diving headfirst into the binary depths to uncover the secrets of systems and platforms, just to give her clients the edge they need. She’s the kind of tech VA who spends weekends happily wrangling spreadsheets, whispering sweet nothings to automations, and fine-tuning workflows to perfection. Whether optimising processes, managing Martech tools, or extracting actionable insights from piles of data, she’s there to turn chaos into clarity. If data were currency, she’d be a billionaire—using her treasure trove of knowledge to empower her clients and transform their businesses.
What key skills and value do you bring to your clients?
As a tech VA, I bring a blend of technical expertise, problem-solving, and adaptability to support my clients. I specialize in tools like project management software, CRM systems, and Martech, streamlining workflows and optimizing processes. My goal is to save you time, improve efficiency, and align technology with your business strategy so you can focus on what you do best, knowing the tech side is handled.
What do you love doing outside of work?
When I’m not busy being a tech VA, you’ll likely find me swapping spreadsheets for setlists at music festivals, chasing down the perfect sunset while traveling, or trying to convince my laptop that my book's latest chapter is pure literary genius (spoiler: it usually disagrees). Whether I’m dancing in a field, boarding a plane, or battling writer’s block, I’m always collecting stories and inspiration to fuel my creative side!
Laura Brown
Laura holds a degree in law and spent a decade working in high-end lettings in Central London, helping clients find their perfect homes. Her experience in this fast-paced, client-focused environment honed her exceptional organisational and communication skills. Now a dedicated Virtual PA, Laura is passionate about learning the intricacies of new businesses and offering solutions that help them grow and succeed. She also excels in supporting events and managing the lifestyles of private clients, bringing a calm and structured approach to any project.
What key skills and value do you bring to your clients?
Known for my ability to turn chaos into order, I am a people person who thrives on building strong relationships and delivering results.
What do you love doing outside of work?
Outside of work, I love spending time with my family and Cockapoo Rosie, long walks in the countryside, a delicious meal and a glass of wine by the fire.
Ellen Kotze
Ellen is a web designer and social media manager with over five years of experience in the industry. She's witnessed first-hand the challenges small businesses face when getting online which is why she has made it her mission to simplify your online presence, so you can spend less time worrying about it!
What key skills and value do you bring to your clients?
I specialise in making web design, branding, and social media effortlessly effective for businesses like yours!
What do you love doing outside of work?
When I'm not working I love to read and spending time with my son and husband plus our 2 dogs!
Michelle Storey
Michelle is the go to VA for admin, life management and bookkeeping. With over 10 years accounts experience, she is AATQB certified and has a wealth of admin and system experience. She loves a bit of tech, and coupling it to make your life simpler. Michelle is a recognised Partner with Xero, and also qualified in Sage and Quickbooks, making her the perfect helping hand to your bookkeeping system.
What key skills and value do you bring to your clients?
I value making my clients lives easier - whether that’s by getting your emails clear, keeping your appointments up to date, getting on top of your admin or keeping your books up to date. Any software I learn I make sure I pick up a high level of proficiency with, giving you the best support possible.
What do you love doing outside of work?
Outside of work I love to spend time with my pets - I have a spaniel and two rescue cats. I love to read, learn new things and find the best places to sample chai lattes!
