Who we are
One Stop VA Ltd (“OneStopVA”, “we”, “us”, or “our”) is a UK-based Virtual Assistant agency providing administrative, business support, marketing, customer service, recruitment and related virtual assistance services to businesses and organisations.
Our website address is https://www.onestopva.uk.
If you have any questions about this Privacy Policy or how we process personal data, please contact:
Email: [email protected]
What Personal Data We Collect
We may collect and process the following types of personal data:
Website Visitors
- Name
- Email address
- Telephone number
- Information submitted through contact forms
- IP address
- Browser and device information
- Website usage information through cookies and analytics
Prospective Clients and Clients
- Name
- Business name
- Email address
- Telephone number
- Billing information
- Correspondence records
- Information required to provide our services
Virtual Assistants and Contractors
- Name
- Contact details
- CV and recruitment information
- Contractual information
- Payment information
- Professional qualifications and experience
How We Collect Personal Data
We collect personal data when:
- You complete a form on our website
- You contact us by email, telephone or social media
- You engage our services
- You apply to work with us
- You communicate with us during the course of our business relationship
- You visit our website
How We Use Personal Data
We use personal data for the following purposes:
- Responding to enquiries
- Providing services to clients
- Managing client relationships
- Recruitment and onboarding activities
- Managing our contractor network
- Processing payments and invoices
- Maintaining business records
- Improving our website and services
- Complying with legal and regulatory obligations
Lawful Bases for Processing
We process personal data using one or more lawful bases under UK GDPR, including:
- Contract
- Legal obligation
- Legitimate interests
- Consent (where required)
Where we rely on consent, you may withdraw that consent at any time.
Sharing Personal Data
We may share personal data with:
- Members of the OneStopVA team and approved subcontracted Virtual Assistants where necessary to provide services
- Professional advisers including accountants and legal advisers
- Software providers and cloud-based business systems
- Payment providers
- Regulatory authorities where required by law
We do not sell personal data to third parties.
Data Processing on Behalf of Clients
When providing services to clients, OneStopVA often acts as a Data Processor on behalf of the client.
In these circumstances:
- The client remains the Data Controller.
- We process personal data only in accordance with the client’s instructions and our Data Processing Agreement.
- Appropriate technical and organisational measures are maintained to protect personal data.
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting and reporting requirements.
Client and financial records are generally retained for up to six years after the end of the business relationship unless a longer retention period is required by law.
Recruitment and contractor records are retained only as long as necessary for recruitment and business purposes.
Your Rights
Under UK GDPR, you may have the right to:
- Access your personal data
- Correct inaccurate personal data
- Request erasure of your personal data
- Restrict processing
- Object to processing
- Data portability
- Withdraw consent where consent is relied upon
Requests can be submitted by emailing [email protected].
Data Protection Complaints
If you have concerns about how OneStopVA collects, uses, stores or shares your personal data, please contact us at [email protected].
We will acknowledge and investigate all data protection complaints and respond without undue delay. We maintain records of data protection complaints received and the actions taken to resolve them.
If we require further information to investigate your complaint, we may contact you during the investigation process.
If you remain dissatisfied following our response, you have the right to raise your concerns with the Information Commissioner’s Office (ICO).
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113
Website: https://ico.org.uk/make-a-complaint/
Cookies and Website Analytics
Our website may use cookies and analytics tools to improve website functionality, understand visitor behaviour and enhance user experience.
You can control cookies through your browser settings.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page.